Senior Software Engineer, Engine Support — Unity Technologies

Dec 2020 – Present · Montreal, Canada (relocated by Unity from Colombia)

Expert-level technical support for Unity engine core systems, serving game studios and enterprise clients across industries.

• Resolved 700+ support cases in five years — 85% at escalation priority, primarily for enterprise and premium customers — across engine subsystems including scripting, asset & scene management, build pipeline, IL2CPP, and ECS, on desktop and mobile platforms.
• Filed and reproduced 70+ engine bug reports from customer projects, feeding verified fixes back into Unity releases.
• Contribute C++ and C# fixes directly to the Unity engine source, including a GPU memory-leak fix in the Profiler, Asset Database GUID-search tooling, and configurable worker-thread counts for containerized CI environments.
• Root-caused an eight-year-old engine race condition (ARM instruction reordering) that froze roughly 1.2 million sessions per month for a top-grossing mobile title — engine fix landed eight weeks after the first report.
• Delivered an emergency workaround and fast engine patch for a AAA studio's launch-blocking crash in a containerized build environment, days before their soft launch.
• Selected as Named Support Engineer for two of the world's top-grossing mobile game studios, serving as the technical bridge between customers and engine R&D.
• Represented the Engine Support team in customer meetings at GDC 2025.
• Promoted twice (Junior → Mid-level → Senior) while consistently ranking among the top-performing support engineers and maintaining high customer-satisfaction ratings.
• Credited in shipped titles Cities: Skylines II and V Rising for Unity engine and console support.
• Author knowledge-base articles and internal documentation that improve team efficiency and case resolution times.

Software Developer — CESA (Colegio de Estudios Superiores de Administración)

Jul 2020 – Oct 2020 · Bogotá, Colombia

• Designed and developed a gamified desktop application to boost employee engagement and organizational culture, with interactive challenges, achievement systems, and social features.

Unity Developer — Toro-Labs

May 2019 – Aug 2020 · Colombia

• Developed six cross-platform virtual laboratories for CloudLabs — interactive STEM simulations used by educational institutions and industry partners for hands-on training.
• Implemented realistic physics and accurate scientific/industrial process visualization; optimized performance across web, desktop, and mobile targets.

Software Engineer — M&S Holding Group

Oct 2017 – Mar 2020 · Colombia

• Core developer on TractorSim®, an agricultural machinery training simulator: vehicle dynamics and physics, custom input systems, D-Box motion platform integration, SQL databases, graphics, and course design.
• Built two versions of CAS (Campaign Artillery Simulator), a military training platform integrating VBS3 and Unity; collaborated with domain experts to ensure accurate equipment and tactical simulation.

XR Developer — 3dementes

Aug 2017 – Feb 2018 · Colombia

• Developed immersive VR brand-activation experiences for major Colombian brands including Bimbo, Homecenter, and Avianca.
• Created interactive architectural visualizations in Unreal Engine with realistic rendering and user navigation.

C++ Nanodegree

Udacity · Jan 2024 – Jul 2024

Modern C++: memory management, OOP, concurrency, and system design. Projects included an A* route planner, a Linux process monitor, a multithreaded traffic simulation, and a memory-managed chatbot.

CSE167x: Computer Graphics

edX — UC San Diego · Jan 2023 – Mar 2023

3D transformations, viewing/projection, shading, and rendering, implemented in C++ and OpenGL.

Data Analytics Bootcamp (full-time)

Ironhack · Oct 2020 – Dec 2020

Awarded "The Sims & Ironhack" competitive scholarship. Python, SQL, Tableau/Power BI, statistical analysis, and applied machine learning.

Game Development & Entrepreneurship — ELAP Scholarship

University of Ontario Institute of Technology · Jan 2017 – Apr 2017

Emerging Leaders in the Americas Program scholarship. Capstone: a cardiac-auscultation VR training app for medical students (Unity3D, mobile VR).

Unity Certified Developer

Unity Technologies · Nov 2016 – Jan 2017

Government-sponsored professional certification covering scripting, UI, physics, animation, asset management, and cross-platform deployment.

Multimedia Engineering (BSc)

Universidad Militar Nueva Granada · 2012 – 2017

Computer science, digital media, and interactive technologies, with project-based, interdisciplinary work.